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Head of Customer Engagement

At Matsmart, we challenge the thought of sustainable consumption. We want everyone to be able to contribute to saving our planet in an effortless way, and we believe revolutionizing how we all look upon food waste is a good place to start. At Matsmart, we are taking care of already produced surplus goods and selling it online at affordable prices to customers who want to buy perfectly good food that otherwise would have gone to waste. 

Join our revolution!

Working at Matsmart is a chance to be part of a company who in its business model is changing the world for the better. We are growing fast, which means a lot of work, but also a lot of great opportunities. The customer is at the heart of our business model and we are now looking for the person who can take our customer engagement to new levels across all markets

Among other things, as the Head of Customer Engagement you will….

Take full responsibility for all customer relations within the marketing scope. Ensure Matsmart is at the forefront of customer management and analysis when it comes to acquisition, development and retention. You will make sure we know all there is to know about our customers and that we communicate with, and serve them well.

Your main responsibilities will be

  • Product-owner of customer communication & relationship system (CRM)
  • Responsibility of building customer communication strategies based on data, such as direct-communication, loyalty program, referral program, marketing automation etc
  • Drive personalization and loyalty across marketing levers 
  • Master setup of all kinds of communication flows to various customer-segments
  • Collaborate with key stakeholders (such as PO and tech) on customer journey and CX
  • Collaborate with key stakeholders (such as country marketing teams) to develop customer-centric activity plans which serves our ambitious growth plans 
  • Collaborate with key stakeholder Customer Analyst on all customer-related data and KPIs

You are a good fit if you have/are

  • Obsessed by customers and their behavior
  • Previous B2C e-commerce experience
  • >5 years of operational experience from customer-centric work such as CRM, customer retention/loyalty, marketing automation or similar, with documented results
  • Worked with and are interested in learning more around data (master large data sets, familiar with data structure and BI tools like Tableau, Qlik, Power BI etc)
  • Previous leadership experience
  • A naturally strong communicator (both oral & written) and thrive in the  social context which characterizes a small growth company
  • A willingness to learn and adapt in an ever-changing fast growing environment
  • Truly passionate about food waste 
  • Comfortable working in English, however additional Nordic languages is a plus
  • Have a university degree or equivalent


For the right candidate we offer

  • Ownership & responsibility from day one
  • Working in a company with a strong mission, full of passion and with the ambition to make the world a better place
  • A unique, challenging and fun place to work, being part of an amazing growth journey

Details

  • Start date as soon as possible
  • Placement in Stockholm
  • Reporting to CMO
  • Full-time permanent employment with 6 months trial period
  • Applications will be reviewed on a rolling basis

 

Or, know someone who would be a perfect fit? Let them know!

Department

Stockholm

Östgötagatan 12
116 25 Stockholm Directions support@matsmart.se 010-884 84 50

Why work with us?

Do you want to work in an inspiring and fast paced environment together with an awesome team on a mission to minimize the food waste? Then you have come to the right place.

  • Make real impact

    A unique opportunity to work hands on to reduce the food waste

  • Personal growth

    Plenty of room for personal growth

  • Entrepreneurial journey

    Entrepreneurial experience in well-financed company with very ambitious growth plans

  • The best colleagues available

    We are a dedicated team that work towards a common goal. We have fun together and learn from each other. Everyday.

Workplace & culture

Our employees are driven, smart, fun and truly passionate about our mission - to reduce the food waste. The atmosphere is highly entrepreneurial and energizing. 

 

Already working at Matsmart?

Let’s recruit together and find your next colleague.

email
@matsmart.se
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  • Janek Hellqvist
  • Johannes Kayser
  • Johan Svensson
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