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Customer Insight Analyst

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Matsmart is an online store for surplus food. For our customers Matsmart offers a new way of shopping groceries with high discounts while reducing unnecessary food waste and thereby contributing to a more sustainable society. For our suppliers we are part of their CSR strategy, and we support them in improving their environmental impact, reducing the financial burden of food waste at the same time. Conscious consumption - easy, affordable and fun!

We are looking for a star to join our sales & marketing team! Do you want to be a part of our fantastic growth journey? 

The foundation of the customer insight position is to use data and insights to be able to create a seamless, relevant and personalised dialogue throughout the customer journey which drives engagement, value and retention. As such, you will, in this role, play a critical part in developing Matsmarts analytical capability and creating a deeper knowledge about customer behavior and then translating the insight into clear recommendations that fuels data driven decisions.  

Your main tasks 

  • Responsible for building the analytical capability and delivering on the analytics agenda in the marketing team
  • Analyze customer data to deliver clear insights on customer behavior.
  • Translate insights into clear recommendations that drive data driven decision-making
  • Master Google Analytics and purchasing data to map customer behaviors and turn findings into commercial success
  • Set targets, predict and analyze customer base development
  • Plan and implement strategies to improve customer retention, loyalty and engagement based on analytical findings
  • Work hand-in-hand with digital team as well as marketing & sales managers
  • Be part of a cross-functional analytics team with peers from tech-, finance- and sourcing department

Who are you?

  • You have 3+ years of hands-on experience with customer data and analysis (preferably in a retail environment)
  • You have previous experience within the field customer loyalty and/or marketing
  • You are comfortable with the toolbox of data analysis & enjoy crunching large data-sets while not forgetting about the real customers behind these numbers
  • You are naturally data-driven and an analytical pro
  • You are an outgoing team-player who thrives in a high-pace & social startup environment
  • You have growth mindset
  • You are curious and love to innovate and try out new things
  • You have a passion for putting the customer first in all you do
  • You are used to an international environment but fluent Swedish is a must, and other Nordic languages a plus


What do we offer?

  • Ownership & responsibility from day one 
  • A company culture with a strong mission, full of passion and with the ambition of making the world a better place
  • An unique, challenging and fun place to work, being part of an amazing journey

Details:

  • Full-time employment with 6 months trial period
  • Salary: Upon agreement 
  • Interviews will be held ongoing so what are you waiting for?


Apply for this job
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Or, know someone who would be a perfect fit? Let them know!

Department

Why work with us?

Do you want to work in an inspiring and fast paced environment together with an awesome team on a mission to minimize the food waste? Then you have come to the right place.

  • Make real impact

    A unique opportunity to work hands on to reduce the food waste

  • Personal growth

    Plenty of room for personal growth

  • Entrepreneurial journey

    Entrepreneurial experience in well-financed company with very ambitious growth plans

  • The best colleagues available

    We are a dedicated team that work towards a common goal. We have fun together and learn from each other. Everyday.

Workplace & culture

Our employees are driven, smart, fun and truly passionate about our mission - to reduce the food waste. The atmosphere is highly entrepreneurial and energizing. 

 

Already working at Matsmart?

Let’s recruit together and find your next colleague.

email
@matsmart.se
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