Customer Success Manager to Matsmart-Motatos

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“Matsmart-Motatos wants to challenge the way we think of sustainable consumption. We want everyone to be able to contribute to saving our planet in an effortless way, and we believe revolutionizing how we all look upon food waste is a good place to start. At Matsmart-Motatos, we are taking care of already produced surplus goods and selling it online at affordable prices to customers who want to buy perfectly good food that otherwise would have gone to waste. We are present in Finland, Sweden, Denmark and Germany and are on our way to the rest of Europe! 

Join our revolution!🌎"

Do you want to work at an international company with high business and social value? As Customer Success Manager you will have the opportunity to work at a company with famously high customer satisfaction and have the voice to influence and improve this satisfaction to the best of its ability. You will work at a company where you and your individual competencies are valued highly above all. All this while working with a business plan that battles food waste and makes the world more sustainable! We are renowned for our exquisite customer service and are now looking for a Customer Success Manager to take this to the next level.

In this role you have full ownership of global customer service operations, including guiding the inhouse team and the outsourced partner. The role involves being the leading force behind customer service development, and you will be the important link between customers and the rest of the company.

You are offered

  • An exciting managerial role with head leadership of development of customer service processes at Matsmart-Motatos
  • An opportunity to work with a global company in an expanding industry
  • To work with an engaged team at a company where positive work culture and job satisfaction are of utmost importance
  • A place of work where your initiatives and new ideas are greatly appreciated and heard, and where there is plenty of room for your personal and professional development
  • A great pension plan and wellness allowance

Job duties

  • Leadership role in customer service management
  • Being the customers voice across the organization, and communicating the customers' needs within the organization
  • Set requirements in the organization based on customer data and response, against areas such as tech and logistics
  • Cross-functional communication on many levels including with the customer service partner and Matsmart-Motatos
  • Responsible for developing data-driven reporting in cross-functional forums

We are looking for

  • A completed high school education
  • A few years of work experience with global customer service in a D2C company.
  • Work experience with customer service within e-commerce
  • Significant experience in a leading role within above mentioned areas, including experience of developing routines and procedures
  • Demonstrated commercial awareness, business-understanding and knowledge of digital customer behavior
  • Full proficiency in English in spoken and written format

Meritorious qualifications

  • Post-secondary education in a relevant field
  • Proficiency in a Nordic language and/or German

To thrive in this role you are process-oriented and data driven in your method of work. You have great strength in your problem-solving skillset and use this to best achieve your work goals. You have a strong character and can successfully manage and delegate through positive communication. Ability to build great relationships with customers and members of the organizations is a perquisite to succeeding in this role. In this recruitment process we further are going to focus on the following personal characteristics:

  • Structured
  • Serviceminded
  • Communicative
  • Analytical

Other information

  • Start: August/september
  • Work extent: Full time
  • Location: Stockholm

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Östgötagatan 12
116 25 Stockholm Directions support@matsmart.se 010-884 84 50 View page

Why work with us?

Do you want to work in an inspiring and fast paced environment together with an awesome team on a mission to minimize food waste? Then you have come to the right place.

  • Have real impact ♻️

    A unique opportunity to work hands on to reduce the food waste.

  • Entrepreneurial journey 💪

    Entrepreneurial experience in a well-financed company with very ambitious growth plans. Plenty of room for personal growth.

  • The best colleagues available👫

    We are a dedicated team that work towards a common goal. We have fun together and learn from each other. Everyday.

Workplace & culture

Our employees are driven, smart, fun and truly passionate about our mission - to reduce the food waste. The atmosphere is entrepreneurial and energetic. 

 

Already working at Matsmart?

Let’s recruit together and find your next colleague.

email
@matsmart.se
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